CRI Worldwide

• Services
• Phase I / Early Stage
  Clinical Services
• Inpatient Clinical Services
• End-to-end Clinical
  Research Services
• Patient Center
• Center for the Research
  of Pain Disorders
• Cognition Center
• The Pediatric Center
  of Excellence
• The Sleep Center

Our Patients are the Reason for Progress

Our new Patient Center and our entire clinical patient recruitment and retention process is designed with patient care and compassion at its core.

Our Goals

• Treat every patient with respect and dignity throughout the entire process and beyond
• Properly inform every potential study participant about what a clinical trial is and what participation is all about
• Reach a broad geographic area through multiple awareness and educational channels
• Enroll our studies expeditiously with the highest quality patients
• Maximize patient retention through careful selection and by creating a comfortable environment

To achieve this level of excellence in clinical patient recruitment, we have gone to extraordinary lengths. Consider the following:

• Extensive patient database with more than 40,000 listings including patients and healthy subjects
• Nearly 20% of our full time staff is dedicated to patient recruiting
• Our Call Center answers nearly 90% of every incoming patient call within three rings
• Every Call Center professional receives one week of shadowing and a minimum of six hours of classroom training before taking their first call alone
• Call Center is staffed weekends and evenings
• We provide transportation to nearly 100% of our patients enrolled in our studies
• We have nearly a 100% on-time start for our studies (including all Phase I studies)
• We are recognized as a top enroller in nearly 85% of the studies we conduct
• We have over an 90% repeat customer rate – for all the reasons stated above

The Recruiting & Retention Process

We reach potential patients and other study participants through advertising, selective calls from our extensive database, community outreach and awareness programs. When a potential participant calls CRI, their call is answered within three rings more than 90% of the time – even on weekends and in the evening. Calls are answered by a full-time professional trained to work with our patients. Each call and patient is handled with the highest respect and dignity through an initial preliminary information question set and the answering of any questions the patient might have about participation in a clinical trial. The call center professional then arranges preliminary appointments with the appropriate coordinator and physician. Confirmation letters are also sent to all first-time patients, and transportation with a CRI van and driver is arranged when necessary. Although some patients are transported directly to the study site, most first go through our Assessment Center. This center is set up specifically to focus on educating and informing the potential participant about clinical trials and to conduct an initial screen to determine the best trial fit. Once completed, the participant is transported to the appropriate site for the formal consent and screening process. Providing the basic education and information away from the clinic ensures that this is done in a comfortable and relaxed environment. This technique improves flow and decreases wait time for both the first time visitors at the Assessment Center and the study participants at the clinic. Our system also ensures that the participant screens for the most appropriate trial.

When a patient enrolls in a CRI study, they continue to receive the same level of care throughout the entire process. Our inpatient units have large comfortable rooms and private dining and recreation areas. We also provide a full-time patient liaison to attend to the needs of our participants while they take part in the trial. Not only does this provide the patient with a comfortable and nurturing environment, but it also significantly enhances the study retention rate. Patients participating in a CRI outpatient trial are always reminded of their upcoming visits through our Call Center and are provided with a CRI van and driver as requested. Our overall attention to detail and care through the process improves the patients' experience while maintaining a high retention rate for our clients.

Patient Recruiting Structure & Resources

Call Center

• Fully Staffed, Trained and Dedicated Team 
• Greater than 90% Live Answer Rate
• Evening and Weekend Coverage
• Dramatically Improved Advertising ROI
• Leading Enrollment Rates

Community Outreach Programs

• Full-time Outreach Staff
• Periodic Community Information Sessions with our Doctors
• Active Participation in Non-CRI Specific Clinical Trial Participation Awareness Programs

Transportation Services

• Full-time Fleet of Passenger Vans
• Professional Drivers and Dispatch
• Appointment Validation Process
• Specialize in Patient Care and “Handholding”
• Dramatically Improves Show Rate
• Dramatically Improves Outpatient Retention

Patient Assessment Center

• Centralized and Centrally Located 
• Staffed by Experienced Clinical Staff and Doctor  
• Most First Time Patients Start at Assessment Center 
• Patient Education, Pre-screen and Best Trial Fit Determined 
• Separating First-time Participants from Active Participants Significantly Improves Patient Flow, Patient Wait Time and Overall Experience 

Inpatient/Outpatient Patient Liaison Program

• Act as “Concierges” for our Inpatient Participants
• Organize Events and Activities to Keep Patients Engaged and Happy
• Place Visit Reminder Call for Outpatient Participants
• Manage “Patient Flow” for Outpatient Participants
• Answer an Unlimited Array of Questions from all Patients

Patient Recruiting Certification

• Annual Training and Certification Required to Participate in Patient Recruiting Activities (Outbound Calls, Outreach, etc.)

Online Resources and Patient Information

• CRI has a Dedicated Web Portal for Future and Current Patients. Click here to learn more.